Popular questions

As soon as your return is delivered to our warehouse, the Quality Control Office will check the item.

If the outcome is positive, we will send you an email to confirm your return and the refund arrangement. After a few days, you will be able to check that the amount has been credited.

Yes, you can easily obtain proof that your return has been collected by the courier by printing the email containing the return instructions and having it signed by the courier.

We advise you to include the collection date and time in the printout.